Why You’ll Love This Patient Care Assistant PCA II Role

Are you a compassionate self-starter who thrives in fast-paced healthcare environments? Do you excel in multitasking, are unafraid to make split-second decisions, and enjoy supporting clinicians in delivering life-saving care? Then this is not your typical Patient Care Assistant PCA II position.

At Premier ER & Urgent Care, we unify urgent and emergency care in a single facility—delivering patient-centered outcomes at every step. As a Patient Care Assistant PCA II, also known as a Patient Care Technician, ER Assistant, CNA, or Clinical Support Specialist, you’ll be entrusted with both clinical & non-clinical duties that elevate patient care—between emergency response, vital sign collections, EKG prep, specimen handling, and even patient comfort and safety watches. This is a unique opportunity to be frontline, make critical decisions, and expand your clinical skill set.

• PRN Day Shift

• Career Growth: Develop new skills with cutting-edge equipment and expand your expertise.
• Make an Impact: Be a key player in providing care and shaping the future of healthcare.
• Collaborative Team: Join a creative, high-performing team committed to raising the standard of urgent care.

Responsibilities

• Greet and register patients courteously—face‑to‑face and by phone—while consistently safeguarding patient privacy (e.g. securing PHI and locking systems before stepping away).
• Support patient flow during admission, exam room placement, transitions, and discharge; respond promptly to call lights and escort patients as directed.
• Monitor and document clinical metrics: vital signs, weight, blood glucose, intake/output, and other routine measurements; escalate changes to the RN/provider as needed.
• Perform specimen collection and transport—including clean‑catch urine, throat/nasopharyngeal swabs, and blood draws if trained, handle specimens, labeling, logging, and transport according to lab safety guidelines.
• Assist with EKG and cardiac monitoring setup, and support emergency response preparedness (CPR, resuscitation equipment, sitter/watch duties) within the scope of BLS training and facility policy.
• Provide bedside and mobility support—assist patients with hygiene, feeding, toileting, repositioning, safe ambulation, and basic wound‑care assistance.
• Maintain treatment area safety and readiness—clean instruments and operators, restock supplies, organize units and charts, check room refrigerators, update logs, and dispose of waste properly.
• Answer phones and assist with unit coordination as receptionist backup—relay messages, manage simple inquiries, and support staff communication.
• Engage in quality assurance and team initiatives—attend staff meetings and trainings, support QA activities, update competencies, and contribute to interdepartmental collaboration while adhering to state and COLA laboratory accreditation standards.

Skills & Qualifications

• High School Diploma or GED or equivalent 
• BLS (Basic Life Support) certification—upon hire or obtained within 14 days of start date.
• Excellent interpersonal skills
• Strong verbal and written communication skills—clear and respectful when interacting with patients and team members
• Proficiency with daily documentation, electronic health records, MS Word, Excel, and basic hospital computer systems
• Excellent organizational skills—able to multitask, prioritize, and follow detailed instructions
• Up-to-date knowledge of safety protocols and infection‑control best practices

• 2 years of experience in healthcare or a related field
• Exposure to procedural environments or clinical settings

• Frequently: stand, walk, use hands, reach, bend/stoop, kneel, crouch or crawl
• Occasionally (up to ~25 lbs): lift, push, or move patients and supplies
• Regular use of speech (e.g. answering call lights) and hearing (e.g. alarms, verbal instructions)
• Visual requirements: close, distance, peripheral vision, depth perception, and focus adjustment
• Ability to concentrate and make decisions under pressure
• Potential exposure to blood, bodily fluids, or hazardous materials—strictly following safety protocols
• May require travel between care sites for cluster‑based assignments
• Flexibility to work extended hours, nights, weekends, or holiday shifts