Why You’ll Love This Job

This is not your typical Patient Access Associate position!

At Premier ER & Urgent Care, you will join a close-knit team of professionals who offer a new approach to healthcare by providing urgent care and emergency services under one roof. This is a great opportunity to establish yourself with a ground-breaking, visionary company where you can take your Patient Access Associate career to new heights. Gain new perspectives as you acquire additional skill sets that will carry you far in your career and be entrusted to make critical decisions that require your valuable problem-solving skills.

If you are interested in joining a creative company that is setting the high bar for the way urgent care is approached, you are on the right track! Apply for our Part Time Patient Access Associate opening today!

**$16 hr – Part Time Weekday Position**

Responsibilities

Patient Access Associate job responsibilities include:

• Welcomes and greets all patients in person or over the phone
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for maintaining patient waiting areas, office files, and front-desk areas in a manner that is clean and organized
• Registers patients and updates existing demographic information with a high rate of accuracy
• Facilitates patient flow by notifying the clinical staff of patients’ arrivals, being aware of delays, and communicating with patients and clinical staff
• Responds to patients, prospective patients, and visitor inquiries in a courteous manner
• Keeps office supplies adequately stocked and notifies the manager of any inventory needs
• Protects patient confidentiality by making sure Protected Health Information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. This includes not sharing passwords or personal information with coworkers
• Displays professionalism, tact, respect, and team effort when working with coworkers, and the public
• Maintains communication with patients, family, providers, nurses, and support staff
• Informs patients of any existing balance noted in the computer and request patients be prepared for any payment due at the time of service as per company guidelines
• Collects copays and payments as necessary as per company guidelines

Skills & Qualifications

Patient Access Associate Skills and qualifications:

• Possesses ability to manage difficult patient situations
• Respond promptly to patient needs
• Respond to request for service and assistance
• Customer/client focus, flexibility, self-motivation, proficiency with general office equipment (phone, fax, copiers, computers), Microsoft Office products (Word, Excel, PowerPoint), telephone etiquette, organization, time management; completes administrative tasks correctly and on time; supports organization’s goals and values
  

Physical Demands:
The physical demands below are typical of those that must be met by the employee to successfully perform the essential functions of this position. Reasonable accommodations may be available for individuals with disabilities.

• Employee is regularly required to hear and speak; is frequently required to sit, stand, walk, use hands to finger, reach with hands and arms, climb, balance, stoop, kneel, crouch or crawl, bend or twist at the waist, lift and move more than 10 pounds.
• Employee is occasionally required to lift and move objects up to 25lbs.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Required to constantly make decisions and concentrate.
• Ability to work with and around potentially hazardous materials and diseases.
• Ability to work extended hours.

Why You’ll Love This Job

This is not your typical Patient Care Assistant 2 (PCA) position!

At Premier ER & Urgent Care, you will join a close-knit team of professionals who offer a new approach to healthcare by providing urgent care and emergency services under one roof. This is a great opportunity to establish yourself with a ground-breaking, visionary company where you can take your Patient Care Assistant 2 (PCA) career to new heights. Gain new perspectives as you acquire additional skill sets that will carry you far in your career and be entrusted to make critical decisions that require your valuable problem-solving skills.

If you are interested in joining a creative company that is setting a high bar for the way urgent care is approached, you are on the right track! Apply for our Patient Care Assistant (PCA) 2 opening today!

**The pay is $18.50 per hour**

Responsibilities

Patient Care Assistant  (PCA) 2 Essential Job Functions:
General

• Welcomes and greets all patients in person and/or over the phone. Answers the phone while maintaining a polite, consistent manner practicing proper telephone etiquette.
• Protects patient confidentiality and ensures that Protected Health Information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. This includes not sharing passwords or personal information with coworkers.
• Assists in keeping Premier ER clean and organized. Cleans and disinfects equipment, instruments, and supplies as needed.
• Attends staff meetings as scheduled.
• Maintains own knowledge/skills and attends appropriate training for role responsibilities.
• Assumes responsibility for coordination of educational activities, as appropriate.
• Assists in facility and system Quality-Assurance activities.
• Displays professionalism, tact, respect, and team effort when working with coworkers and the public.
• Refers patient complaints to appropriate designated personnel as needed.
• Assists with placing patients in rooms after registration.
• Assists with patient transport within the facilityor to their car upon discharge.
• Acts as a sitter for psychiatric patients in crisis (suicidal ideation, homicidal ideation) when needed.
• Receives supplies into the facility.  Unpacks and properly stores items in a timely manner.  
• Performs tasks and/or assist with procedures that are within his or her knowledge base, competency, and as permitted by the policies and procedures of Premier ER.
• Transports specimens to partner labs as needed.
• Works collaboratively with other disciplines to provide well-coordinated patient care. Promotes a positive attitude for good interpersonal, interdepartmental, and inter-facility relationships.
• Maintains awareness of and adheres to current policies and procedure set forth by Premier as well as other regulatory guidelines dictated by entities including but not limited to The Texas Department of State Health Services and COLA’s laboratory accreditation program.
• Adheres to established laboratory procedures and follows established safety guidelines for working in the laboratory. Processes specimens, reports results, and files paperwork according to written Laboratory procedures.
• Performs other duties as assigned.

Patient Care

• Performs tasks and/or assists with procedures that are within employee’s knowledge base, competency, and as permitted by the policies and procedures of Premier ER.
• Assists with resuscitation efforts such as performing chest compressions, assisting with retrieval of needed supplies, and/or performing other tasks per Premier’s Policies and Procedures and according to the ER Assistant’s documented training and competence assessment.
• Obtains patient’s weight and vital signs. Acquires 12 Lead EKG’s and places patients on continuous cardiac and/or pulse oximetry monitoring, as directed and/or ordered by the provider. The Patient Care Assistant is responsible for the collection of information only. Interpretation of the information collected is the responsibility of the appropriate licensed care provider.
• Collects specimens such as urine or nasopharyngeal or throat swabs and performs laboratory tests as ordered on the specimens.
• Assists with wound care.
• Assists with patient transport within the facility and/or positioning of the patients.

Skills & Qualifications

Patient Care Assistant (PCA) 2 Education Qualifications and Credentials:

• Current BLS Certification or obtained within first 14 days of employment.
• A minimum of a High School Diploma or GED equivalent is required.
• Excellent interpersonal skills are required.
• Two years’ experience in healthcare or related field preferred.

Knowledge, Abilities and Skills:

• Must possess knowledge and understanding of daily assignments, unit activities, and basic computer skills including Microsoft Word, Excel programs and software applications.
• Demonstrates effective and accurate verbal and written communication.
• Must be flexible in changing assignments, workloads, and learning of new skills.
• Able to comprehend and communicate instructions, multitask, be detail oriented, and organized.
• Possess general knowledge of safety and infection control.
• Some minimal travel may be required between sites of operations.

Physical Demands:
The physical demands below are typical of those that must be met by the employee to successfully perform the essential functions of this position with or without reasonable accommodation.  

• Employee is regularly required to hear and speak.
• Employee is frequently required to sit, stand, walk, use hands to finger, reach with hands and arms, climb, balance, stoop, kneel, crouch or crawl, bend, or twist at the waist, lift and move more than 10 pounds.
• Employee is occasionally required to lift and move objects up to 25lbs.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Required to constantly make decisions and concentrate.
• Ability to work with and around potentially hazardous materials and diseases.
• Ability to work extended hours.