Why You’ll Love This Job
Front Desk Receptionist – OU Health OKC Emergency Facility
Brand New ER and Urgent Care facility in partnership OU Health being built in the OKC area, located at:
3025 SW 104th Street, Oklahoma City, OK 73159
Are you ready to get on board with an innovative, forward-thinking company that offers unique healthcare to the surrounding community? If so, say yes to this top-shelf Patient Access Medical Receptionist Lead position!
The Patient Access Team Lead displays leadership skills to lead a wide range of duties in support of Patient Access Team efficiencies which may include but not limited to; driving team performance accountability, lead patent access team daily operations, collaborates with others in process and operational excellence. This role is responsible for providing feedback on daily registration processes and staffing issues to leadership. They provide assistance to Patient Access team as necessary to ensure compliance with department policies and procedures. They assist leadership as necessary with staffing, report reconciliation, and other duties as assigned.
This Patient Access Medical Receptionist Lead opening is the perfect way to propel your career into the future. Apply today!
Responsibilities
Front Office Medical Receptionist Lead job responsibilities include:
- Model patient experience expectations and ensure team is adhering to the patient experience expectations.
- Driving Patient Access Metrics (Callbacks, Bedside, NPS, RQA, etc.) • Maintain an appropriate Patient Access environment that is friendly and respectful.
- Expertise knowledge of and ability to perform Patient Access duties: verifying benefits, check patients in and out and collect copayments, coinsurance, deductibles.
- Create and maintain the Patient Access Schedule for assigned location.
- Covers voids or when coverage is not located • Train and mentor new Patient Access staff.
- Assist leader in interviewing candidates. • Prepare appropriate access for new hires (Parte, access packages, badges, Medicaid portal, etc.).
- Complete first 90-day review for new hires.
- Implement Patient Access Policies and Procedures with input from Leadership.
- Daily Reconciliation of Cash intake, Credit Card Receipts, Patient Petty Cash, and Bank Deposits.
- Daily Reconciliation of ED Acknowledgment Forms • Conduct Quarterly Patient Access Staff Meetings
Skills & Qualifications
Front Office Medical Receptionist Lead required skills & qualifications include:
- High School Diploma or GED required
- 2-4-year college degree in Business, Accounting, Medical Administration or related area preferred
- Minimum of 2 years’ experience in medical office setting
- Minimum of 2 years’ experience in supervisory or lead role preferred
- Familiar with health insurance and the insurance verification process.
- Epic system experience preferred.
- Must be computer literate (Word, Excel Outlook)
- Ability to perform multiple tasks simultaneously, and to prioritize multiple demands effectively
- Exceptional communication skills and customer service is required
- Solid work history
- Be flexible with hours, as staffing of 24/7 units may require flexibility