Patient Access Advocate Leader – Full Time JobMaumee, OH

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Why You’ll Love This Job 

Break free of your boring work routine when you accept this unique Patient Access Advocate Leader position with ProMedica Toledo Hospital Emergency and Urgent Care, an innovative company that is trailblazing a new healthcare path! In this Patient Access Advocate Leader position you will be responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties. Receive competitive pay, benefits, and the chance for on-the-job continuing education at an innovative dual urgent care/ER office when you onboard in our Patient Access Advocate Leader position!

In this Patient Access Advocate Leader role, you will be part of an upbeat, professional team in a medical office atmosphere conducive to learning new and useful receptionist skills that will serve you as you look to your future. Perform registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system as part of your duties. Patients will be grateful for your medical billing assistance and you will end each day knowing you made a difference!

*Full Time Daytime Position, Weekends may be needed! *


Patient Access Advocate Leader responsibilities include:

  • Influence and lead Patient Access Team based on Servant Leadership Principles.
  • · Maintain an appropriate Patient Access environment that is friendly and respectful.
  • · Expertise knowledge of and ability to perform Patient Access duties: verifying benefits, check patients in and out and collect copayments, coinsurance, and deductibles.
  • · Responsible for hiring, training and termination of Patient Access Staff in conjunction with Leadership.
  • · Ensures new hires and staff are appropriately trained to perform duties as assigned.
  • · Conduct performance evaluations for Patient Access Staff.
  • · Initiates coaching, corrective action and performance improvement plans for staff for attendance, productivity and quality opportunities.
  • · Conduct Patient Access Staff Meetings.
  • · Meet with staff members monthly for 1:1s to discuss employee performance and discuss any potential opportunities for improvements
  • · Maintain monthly Patient Access Scheduling ensuring all shifts are covered.
  • · Responsible for Patient Access Time Clock administration (NOVAtime).
  • · Assists in establishing productivity standards and evaluating staffing requirements (both temporary and permanent) based on volumes.
  • · Ensures department is meeting OT and productivity standards in line with the current budget and patient volumes.
  • · Ensures established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards are met and followed by staff under their leadership.
  • · Reviews Patient Access operations to ensure compliance with JCAHO, CMS, EMTALA, HIPAA, and other state or federal guidelines.

Skills & Qualifications

Patient Access Advocate Leader required skills & qualifications include:

  • · High School Diploma or GED required
  • · College degree preferred
  • · 5 years of experience in related field required; with 3 year in a Supervisory capacity
  • · Critical thinking and attention to detail
  • · Deal with all levels of staff and management within the organization, board members, as well as the public, under highly stressful conditions.
  • · Communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
  • · Familiar with health insurance and the insurance verification process.
  • · Epic system experience preferred.
  • · Must be computer literate (Word, Excel Outlook)
  • · Ability to perform multiple tasks simultaneously, and to prioritize multiple demands effectively
  • · Be flexible with hours, as staffing of 24/7 units may require flexibility

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