Patient Access Advocate Leader – PresNow JobAlbuquerque, NM

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Why You’ll Love This Job 

Break free of your boring work routine when you accept this unique Patient Access Advocate Leader – Front Office position with Intuitive Health, an innovative company that is trailblazing a new healthcare path by housing an ER and urgent care in the same facility!
Receive competitive pay, benefits and the chance for on-the-job continuing education at an innovative dual urgent care/ER office when you onboard in our Patient Access Advocate – Front Office position!

In this Patient Access Advocate Leader – Front Office role, you will be part of an upbeat, professional team in an atmosphere conducive for learning new and useful skills that will serve you as you look to your future. You also will have the complete support of management that is 100 percent invested in your success. Patients will be grateful for your assistance and you will end each day knowing you made a difference. We offer healthcare that includes dental and vision, Basic Life Insurance, disability insurance, an EAP, retirement plan and PTO.

If you are interested in joining a company that is setting the bar for the way urgent care is approached, apply for our Patient Access Advocate Leader – Front Office opening today! 

Responsibilities

Patient Access Advocate Leader job responsibilities include:

  • Model patient experience expectations and ensure team is adhering to the patient experience
    expectations.
  • Maintain an appropriate Patient Access environment that is friendly and respectful.
  • Expertise knowledge of and ability to perform Patient Access duties:  verifying benefits, check
    patients in and out and collect copayments, coinsurance, deductibles.
  • Maintain monthly Patient Access Scheduling ensuring all shifts are covered.
  • Train and mentor new Patient Access staff.
  • Implement Patient Access Policies and Procedures with input from Leadership.
  • Reconciliation of Daily Cash intake, Credit Card Receipts, Patient Petty Cash, and Bank Deposits.
  • Ensure adherence to all laws and regulations regarding employment, affirmative action, safety and
    drugs
  • Ensure that patient records are accurate and complete.
  • Assist leader to insure all personnel department policies and procedures are followed.
  • Provide patients and their families with a customer focused, friendly reassuring open environment
    that encourages patients to return.
  • Assist in resolving patient concerns. Addresses and attempts to appropriately resolve complaints in
    the moment by using key words at key times and de-escalation techniques.
  • Ability to manage conflict and appropriately request the help of a supervisor when needed.
  • Coordinate workflow processes with hospital partner as needed.
  • Prepare appropriate access for new hires (Parte, access packages, badges, Medicaid portal, etc.).
  • Follow all HIPAA policies and procedures.
  • Follow and enforce all company policies.
  • Other duties as assigned

Skills & Qualifications

Patient Access Advocate Leader  required skills & qualifications include:

  • High School Diploma or GED required
  • 2-4-year college degree in Business, Accounting, Medical Administration or related area preferred
  • Minimum of 2 years’ experience in medical office setting
  • Minimum of 2 years’ experience in supervisory or lead role preferred
  • Familiar with health insurance and the insurance verification process.
  • Epic system experience preferred.
  • Must be computer literate (Word, Excel Outlook)
  • Ability to perform multiple tasks simultaneously, and to prioritize multiple demands effectively
  • Exceptional communication skills and customer service is required
  • Solid work history

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Patient Access Advocate – Full Time – PresNow JobAlbuquerque, NM

Apply Now

Why You’ll Love This Job 

Break free of your boring work routine when you accept this unique Full Time Patient Access Advocate – Front Office position with Intuitive Health, an innovative company that is trailblazing a new healthcare path by housing an ER and urgent care in the same facility!

Receive competitive pay, benefits and the chance for on-the-job continuing education at an innovative dual urgent care/ER office when you onboard in our Full Time Patient Access Advocate – Front Office position!

In this Patient Access Advocate – Front Office role, you will be part of an upbeat, professional team in an atmosphere conducive for learning new and useful skills that will serve you as you look to your future. You also will have the complete support of management that is 100 percent invested in your success. Patients will be grateful for your assistance and you will end each day knowing you made a difference.

If you are interested in joining a company that is setting the bar for the way urgent care is approached, apply for our Full Time Patient Access Advocate – Front Office opening today! *Weekend Availability Required!
 

Responsibilities

Patient Access Advocate – Front Office job responsibilities include:

  • Welcome all visitors to the office, check in patients and take payments
  • Use various methods for insurance verification 
  • Check all paperwork and patient files for accuracy; generate and maintain files
  • Answer multiple phone lines; send calls to proper area
  • Create an atmosphere that promotes return customers
  • Comply with all company, state and federal policies

Skills & Qualifications

Patient Access Advocate – Front Office required skills & qualifications include:

  • H.S. graduate or GED certificate; at least six months of healthcare experience or a background in customer service
  • Multitasking skills and ability to prioritize 
  • Insurance verification and healthcare insurance knowledge
  • Prefer one year of medical office experience
  • Must be a skilled communicator and able to manage conflict
  • Some knowledge of medical language and billing codes a plus

Apply Now

Patient Access Advocate – Nights – PresNow JobAlbuquerque, NM

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Why You’ll Love This Job 

Break free of your boring work routine when you accept this unique Overnight Patient Access Advocate – Front Office position with Intuitive Health, an innovative company that is trailblazing a new healthcare path by housing an ER and urgent care in the same facility!

Receive competitive pay, benefits and the chance for on-the-job continuing education at an innovative dual urgent care/ER office when you onboard in our Overnight Patient Access Advocate – Front Office position!

In this Patient Access Advocate – Front Office role, you will be part of an upbeat, professional team in an atmosphere conducive for learning new and useful skills that will serve you as you look to your future. You also will have the complete support of management that is 100 percent invested in your success. Patients will be grateful for your assistance and you will end each day knowing you made a difference.

If you are interested in joining a company that is setting the bar for the way urgent care is approached, apply for our Overnight Patient Access Advocate – Front Office opening today! 

Night Shift; Weekends May Be Required!
 

Responsibilities

Patient Access Advocate – Front Office job responsibilities include:

  • Welcome all visitors to the office, check in patients and take payments
  • Use various methods for insurance verification 
  • Check all paperwork and patient files for accuracy; generate and maintain files
  • Answer multiple phone lines; send calls to proper area
  • Create an atmosphere that promotes return customers
  • Comply with all company, state and federal policies

Skills & Qualifications

Patient Access Advocate – Front Office required skills & qualifications include:

  • H.S. graduate or GED certificate; at least six months of healthcare experience or a background in customer service
  • Multitasking skills and ability to prioritize 
  • Insurance verification and healthcare insurance knowledge
  • Prefer one year of medical office experience
  • Must be a skilled communicator and able to manage conflict
  • Some knowledge of medical language and billing codes a plus

Apply Now

Patient Access Advocate – Full Time – PresNow JobAlbuquerque, NM

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Why You’ll Love This Job 

Break free of your boring work routine when you accept this unique Floater Patient Access Advocate – Front Office position with Intuitive Health, an innovative company that is trailblazing a new healthcare path by housing an ER and urgent care in the same facility!

Receive competitive pay, benefits and the chance for on-the-job continuing education at an innovative dual urgent care/ER office when you onboard in our Floater Patient Access Advocate – Front Office position!

In this Floater Patient Access Advocate – Front Office role, you will be part of an upbeat, professional team in an atmosphere conducive for learning new and useful skills that will serve you as you look to your future. You also will have the complete support of management that is 100 percent invested in your success. Patients will be grateful for your assistance and you will end each day knowing you made a difference.

If you are interested in joining a company that is setting the bar for the way urgent care is approached, apply for our Floater Patient Access Advocate – Front Office opening today!

 *Day Floater Position!*
 

Responsibilities

Patient Access Advocate – Front Office job responsibilities include:

  • Welcome all visitors to the office, check in patients and take payments
  • Use various methods for insurance verification 
  • Check all paperwork and patient files for accuracy; generate and maintain files
  • Answer multiple phone lines; send calls to proper area
  • Create an atmosphere that promotes return customers
  • Comply with all company, state and federal policies

Skills & Qualifications

Patient Access Advocate – Front Office required skills & qualifications include:

  • H.S. graduate or GED certificate; at least six months of healthcare experience or a background in customer service
  • Multitasking skills and ability to prioritize 
  • Insurance verification and healthcare insurance knowledge
  • Prefer one year of medical office experience
  • Must be a skilled communicator and able to manage conflict
  • Some knowledge of medical language and billing codes a plus

Apply Now

Program Director JobAlbuquerque, NM

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Why You’ll Love This Job

Intuitive Health, in partnership with Presbyterian Healthcare Services, is an innovative healthcare provider moving full-speed into the future, and is seeking a take-charge, high-energy person like you to fill our Program Director position!

Showcase your leadership skills as you provide oversight for a forward-thinking healthcare company that is breaking new ground by combining Emergency Room and Urgent Care services under one roof. Use your expertise and knowledge to provide guidance to a clinical staff looking to you for direction. Enjoy the perfect mix of job autonomy and collaboration as part of our operations team. Recruit the ideal staff to join you in providing outstanding care to an appreciative community. As Program Director with us, you will receive competitive pay, healthcare that includes dental and vision, Basic Life Insurance, disability insurance, an EAP, retirement plan and PTO.

If you are ready to say yes to success, Intuitive Health’s top-shelf Program Director opening is perfect for you! Apply today.

Responsibilities

POSITION RESPONSIBILITIES

  • Oversight and management of facility level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department including but not limited to:
  • Complete P&L responsibility for the facility(s)
  • Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)
  • Coordination and integration of Provider activities in concert with the Medical Director
  • Ensure operational procedures are consistently maintained in facility
  • Provide leadership and motivation to maintain patient oriented customer service culture
  • Responsible for maintaining facility operational metrics in accordance with benchmarks set
  • Coordination with hospital partner for clinical recruitment and training
  • Serve as cultural champion facility(s)
  • Management of facility department leadership staff for facility(s)
  • Participate in regulatory and accreditation preparedness and survey process
  • Participation in local marketing activities
  • Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
  • Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship. Maintain a positive and engaged relationship with the hospital partner leadership team. 
  • Participate in the budget development process with the Regional Vice President and Joint Operating Committee. 
  • Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility.
  • Responsible for volume and center level growth.

Skills & Qualifications

REQUIRED EDUCATION

  • Bachelor’s degree required;
  • Masters/MBA preferred
  • RN license preferred

 
REQUIRED SKILLS

  • Alignment with our core values and ability to lead through servant leadership
  • Strong, clear, and precise verbal and written communication skills
  • Strong communication & relationship management skills
  • Ability to work collaboratively across multiple organizations
  • Solid understanding of Healthcare Operations
  • Solid understanding of hospital based reimbursement including the interplay of documentation, coding, billing and collections.
  • Highly motivated individual with demonstrated initiative, independence, and curiosity
  • Self-driven, with an ability to work well under pressure and respond to shifting priorities
  • Ability to manage multiple projects simultaneously

                                                                                                                                                                                                       
ADDITIONAL ELIGIBILITY QUALIFICATIONS

  • Minimum of 7 years of experience within the healthcare sector
  • Minimum of 3 years’ experience in healthcare management required; experience with multi-site management is preferred

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Patient Access Advocate – Overnight Floater – PresNow JobAlbuquerque, NM

Apply Now

Why You’ll Love This Job 

Break free of your boring work routine when you accept this unique Overnight Patient Access Advocate – Front Office position with Intuitive Health, an innovative company that is trailblazing a new healthcare path by housing an ER and urgent care in the same facility!

Receive competitive pay, benefits and the chance for on-the-job continuing education at an innovative dual urgent care/ER office when you onboard in our Overnight Patient Access Advocate – Front Office position!

In this Patient Access Advocate – Front Office role, you will be part of an upbeat, professional team in an atmosphere conducive for learning new and useful skills that will serve you as you look to your future. You also will have the complete support of management that is 100 percent invested in your success. Patients will be grateful for your assistance and you will end each day knowing you made a difference.

If you are interested in joining a company that is setting the bar for the way urgent care is approached, apply for our Overnight Patient Access Advocate – Front Office opening today! 

*Overnight Shift; Floater Position!
 

Responsibilities

Patient Access Advocate – Front Office job responsibilities include:

  • Welcome all visitors to the office, check in patients and take payments
  • Use various methods for insurance verification 
  • Check all paperwork and patient files for accuracy; generate and maintain files
  • Answer multiple phone lines; send calls to proper area
  • Create an atmosphere that promotes return customers
  • Comply with all company, state and federal policies

Skills & Qualifications

Patient Access Advocate – Front Office required skills & qualifications include:

  • H.S. graduate or GED certificate; at least six months of healthcare experience or a background in customer service
  • Multitasking skills and ability to prioritize 
  • Insurance verification and healthcare insurance knowledge
  • Prefer one year of medical office experience
  • Must be a skilled communicator and able to manage conflict
  • Some knowledge of medical language and billing codes a plus

Apply Now