Category: KY

Why You’ll Love This Job

***Generous Relocation Package Available – Apply to learn more!***

With centers across the nation, Intuitive Health provides a crucial bridge for healthcare systems transitioning from fee-for-service to value-based care, helping to reduce inappropriate ER usage while directly benefiting patients. This model fosters patient loyalty, encourages repeat visits, and drives site-level profitability. Intuitive Health centers offer patients greater access and enhanced service by seamlessly combining ER and Urgent Care options, minimizing wait times, and delivering an efficient, concierge-level experience. Joining Intuitive Health presents a unique opportunity to be part of a dynamic organization with a supportive culture and substantial growth potential.

About Intuitive Health
Founded in 2008, Intuitive Health has grown to become the nation’s leading provider of outsourced Emergency and Urgent Care services. Built on the principles of Servant Leadership, Intuitive Health embraces a culture of collaboration toward shared goals, fostering trust and confidence. Adopting a retail-based approach to healthcare access and customer service, Intuitive Health has consistently achieved double-digit growth since its inception and is now the largest provider of hybrid Emergency and Urgent Care services in the U.S.

Position Overview
In this leadership role, you will cultivate key relationships, expand your expertise, and develop new skills as you work alongside senior leaders, overseeing operations at ER/Urgent Care centers. We seek a proactive, strategic leader with a strong sense of ownership, consistently driving improvements and implementing new ideas. The ideal candidate will be an exceptional team leader, skilled at attracting, developing, and retaining talent.
This role reports to the Regional Vice President of Operations, overseeing the Clinical Manager and Front Office Registration Team.

Responsibilities

Responsibilities include:

• Oversight and management of facility level operation including but not limited to:
  • Complete P&L ownership for the facility(s)
  • Integration of operations with all applicable hospital departments
  • Coordination and integration of Provider activities in concert with the Medical Director
  • Ensure operational procedures are consistently maintained in facility
  • Provide leadership and motivation to maintain patient oriented customer service culture
  • Responsible for maintaining facility operational metrics in accordance with benchmarks set
  • Customer outreach & education
• Provide dynamic leadership through staff motivation, strategic planning, and day to day operations in accordance with federal, state and Intuitive Health standards and regulations.
• Guarantee the delivery of excellent clinical care by maintaining consistent, efficient systems and processes that monitor service delivery to our patients to ensure outstanding patient satisfaction.
• Lead a passionate and high functioning clinical leadership team including, but not limited to, the RN Clinical Leader, Front Office, Radiologist, and RN Support.
• Responsible for the talent acquisition processes in the center, ensuring hiring is based on best practices and the Intuitive Health model.
• Lead a highly engaged workforce and with a high level of customer service above industry standards. Ability to build a productive team and ensure a vibrant and thriving workplace.
• With the RVP and JOC, ensure the availability of accurate forecasts and budgets, and effectively utilize the information as needed.
• In conjunction with RVP, maintain a positive, engaged, trusted, and strategic partnership with the hospital partner and physician leadership to ensure visions are aligned, expectations are being met, operations are being integrated properly.
• Evaluate new opportunities for service line enhancements that drive profitability & customer service
• Responsible for volume and center level growth
• Serve as cultural champion at the facility(s)
• Participate in regulatory and accreditation preparedness and survey process
• Participation in local outreach & education activities – attending events & implementing various outreach activities and campaigns to heighten the awareness of the ER & Urgent Care facility(s) and its value to patients.
• Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
• Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship. Maintain a positive and engaged relationship with the hospital partner leadership team 
• Participate in the budget development process with the Sr. Operations Leadership and Joint Operating Committee 
• Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility
• Ensure facility opens on-time and under budget
• Travel is primarily local during the business day, although some out-of-the-area may be expected.

Skills & Qualifications

Requirements: The successful candidate should have:

• College degree required; Master’s/MBA degree preferred. RN helpful. ED Experience helpful.
• Minimum of 7 years’ experience within the healthcare sector
• Minimum of 3 years’ experience in healthcare management required; experience with multi-site management is preferred
• Strong leadership acumen; successful team management and development
• Demonstrated track record of successful fiscal and operational leadership; financial expertise
• Willingness to travel between clinic locations
• Experience working in multi-site environments preferred
• Strong, clear, and precise verbal and written communication skills
• Strong communication & relationship management skills
• Ability to work collaboratively across multiple organizations
• Solid understanding of Healthcare Operations
• Solid understanding of hospital-based reimbursement including the interplay of documentation, coding, billing and collections.
• Highly motivated individual with demonstrated initiative, independence, and curiosity
• Self-driven, with an ability to work well under pressure and respond to shifting priorities
• Ability to manage multiple projects simultaneously
• Advance computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Work, Outlook and PowerPoint required.

Why You’ll Love This Job

If you want to advance your RN career to a whole new level and build new, valuable skills, Intuitive Health, in partnership with Baptist Health, invites you to consider our Clinical Manager role. Intuitive Health has reimagined healthcare delivery by offering both urgent care and ER services under one roof through a unique partnership with a leading hospital.
 
Position Overview:
As Clinical Manager, you’ll lead and manage non-physician clinical staff alongside the Program Director and Hospital Partner. Your role ensures top-notch patient care by fostering a team-oriented, patient-focused environment that prioritizes clinical excellence and operational efficiency.
This role reports to the Program Director and directly oversees RNs, ER Techs, and X-Ray/CT team members.

About Intuitive Health
Since its founding in 2008, Intuitive Health has become the nation’s premier provider of hybrid Emergency and Urgent Care services, driven by a Servant Leadership philosophy. Our unique, retail-based approach to healthcare access and service has led to consistent, double-digit growth. Today, Intuitive Health is the largest provider of retail healthcare services of its kind in the U.S., built on a commitment to compassionate, community-focused care.

Responsibilities

Responsibilities include:

• Management of the non-physician clinical staff in concurrence with the Program Director and Hospital Leadership
• In coordination with the Hospital, recruit and manage the onboarding of clinical staff
• Provide initial and on-going training and education for clinical staff
• In coordination with other members of Intuitive and Hospital leadership, participate in community outreach
• Scheduling of clinical staff
• In coordination and at direction of the Hospital, assist Hospital with staff evaluations, following the process of the Hospital in accordance with the Hospital’s timeline and tools
• Utilize resources from Intuitive and Hospital, to support patient satisfaction for site
• Provide ongoing leadership training and mentoring to clinical staff
• Coordinate with the Program Director, Medical Director, and other clinical managers, as applicable, to implement quality assurance and performance improvement process
• Provide quarterly reporting on performance measures applicable to the site
• Serve as cultural champion for non-physician clinical employees
• Participate in regulatory and accreditation preparedness and survey process
• Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
• Management of the customer service experience and relations at the Sites in concurrence with the Medical Director and Program Director
• Provide patients and their family with a customer focused, friendly, reassuring and open environment that encourages patient participation in health care decisions.
• Encourage a work environment that is friendly and respectful.
• Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, mopping floors and cleaning counters.
• Participate in applicable committees as requested
• Other duties as needed

Skills & Qualifications

Requirements:
The successful candidate should have:

• Bachelor’s Degree in Nursing
• Minimum of 5 years of experience in nursing
• Minimum of 2 years of experience in management or charge nurse experience within the emergency department
• Unrestricted registered nursing license
• Current ACLS certification
• Current PALS or ENPC certification
• Strong leadership acumen; successful team management and development
• Strong communication & relationship management skills
• Highly motivated individual with demonstrated initiative, independence, and curiosity
• Self-driven, with an ability to work well under pressure and respond to shifting priorities
• Ability to manage multiple projects simultaneously
• Computer skills and proficiency in MS Excel, MS Work, Outlook and PowerPoint.