Category: Eustis

Why You’ll Love This Job 

The Front Office/Patient Access Leader has the responsibility of the operations and functions of the Patient Access areas. Responsible for Patient Access staff and completion of admission, registration, and pre-registration functions including insurance verification. Responsible for monitoring productivity, compliance, and staffing for multiple registration points.

In this position, it is imperative to consistently maintain a pleasant, professional demeanor and make patients and employees feel welcome. The ability to multi-task is a must.

This role will cover multiple freestanding ER/Urgent Care facilities and has direct supervisory responsibilities for Patient Access at those facility(s).

*Full-Time Lead Role

Responsibilities

Front Office/Patient Access Leader Job Responsibilities:
· Influence and lead Patient Access Team based on Servant Leadership Principles.
· Maintain an appropriate Patient Access environment that is friendly and respectful.
· Expertise knowledge of and ability to perform Patient Access duties: verifying benefits, check patients in and out and collect copayments, coinsurance, and deductibles.
· Responsible for hiring, training and termination of Patient Access Staff in conjunction with Leadership.
· Ensures new hires and staff are appropriately trained to perform duties as assigned.
· Conduct performance evaluations for Patient Access Staff.
· Initiates coaching, corrective action and performance improvement plans for staff for attendance, productivity and quality opportunities.
· Meet with staff members monthly for 1:1s to discuss employee performance and discuss any potential opportunities for improvements
· Maintain monthly Patient Access Scheduling ensuring all shifts are covered.
· Assists in establishing productivity standards and evaluating staffing requirements (both temporary and permanent) based on volumes.
· Ensures department is meeting OT and productivity standards in line with the current budget and patient volumes.
· Ensures established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards are met and followed by staff under their leadership.

Skills & Qualifications

Front Office/Patient Access Leader Skills and Qualifications
· High School Diploma or GED required
· College degree preferred
· 5 years of experience in a related field required; with 1 year in a Supervisory capacity
· Critical thinking and attention to detail
· Effectively interact with customers to understand their needs and explain data
· Microsoft Office
· Deal with all levels of staff and management within the organization, board members, as well as the public, under highly stressful conditions.
· Communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
· Familiar with health insurance and the insurance verification process.
· Epic system experience preferred.
· Must be computer literate (Word, Excel, Outlook)
· Ability to perform multiple tasks simultaneously, and to prioritize multiple demands effectively
· Be flexible with hours, as staffing of 24/7 units may require flexibility for individuals backgrounds with diverse background.
· Analytical and problem-solving solving skills.

Why You’ll Love This Job 

Are you ready to get on board with an innovative, forward-thinking company that offers unique healthcare to the surrounding community? If so, say yes to this top-shelf Patient Access Advocate / Front Office position at UF Health Central in Eustis, Florida.

Here, you will be an active part of an exciting and knowledgeable team of professionals who work together toward success while providing both emergency room and urgent care services within one facility. As the Patient Access Advocate, you can take part in a new, visionary way of administering healthcare, picking up useful knowledge along the way that will further your career. You will also receive competitive pay and benefits for your role in assisting appreciative patients.

The Patient Access Advocate / Front Office is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, database, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome.  In this position, you will perform registration functions, including updating of demographics, insurance verification, collection of point-of-service payments, and documentation of registration information within an electronic system.

The Patient Access Advocate / Front Office position opening is the perfect way to propel your career into the future. Apply today!  

  *Mid Shift – 11AM – 11PM – Weekend Availability may be Required!
 

Responsibilities

Patient Access Advocate / Front Office Job Responsibilities 
· Greet patients in a friendly, courteous and professional manner in both in person and over the phone.
· Check patients in and out.
· Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care.
· Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. Collect copayments, coinsurance, deductibles.
· Assist staff and patients with clerical duties as needed, including: copying, scanning and faxing documents.
· Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.
· Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.
· Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
· Follow all HIPAA policies and procedures.

Skills & Qualifications

Patient Access Advocate / Front Office Skills and Qualifications
· High school diploma or general education degree (GED)
· A minimum of 6 months of work experiences in healthcare setting or one year customer service background.
· Basic understanding of insurance preferred.
· Basic understanding of medical terminology and billing codes preferred.
· Exceptional communication skills and customer service is required.
· Ability to effectively present information to patients and other employees in the organization.
· Ability to deal with problems in standardized situations.
· Ability to work independently, self-directed and work with individuals with diverse background.
· Analytical and problem solving skills.