Patient Access Advocate / Front Office – Mid Shift JobMilton, DE

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Why You’ll Love This Job 

Are you ready to get on board with an innovative, forward-thinking company that offers unique healthcare to the surrounding community? If so, say yes to this top-shelf Patient Access Advocate / Front Office position!

Here, you will be an active part of an exciting and knowledgeable team of professionals who work together toward success while providing both emergency room and urgent care services within one facility. As the Patient Access Advocate, you can take part in a new, visionary way of administering healthcare, picking up useful knowledge along the way that will further your career. You will also receive competitive pay and benefits for your role in assisting appreciative patients.

The Patient Access Advocate / Front Office is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, database, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome.  In this position, you will perform registration functions, including updating of demographics, insurance verification, collection of point-of-service payments, and documentation of registration information within an electronic system.

The Patient Access Advocate / Front Office position opening is the perfect way to propel your career into the future. Apply today!

  *Mid Shift – Weekend Availability Required!

Responsibilities

Patient Access Advocate / Front Office Job Responsibilities 
· Greet patients in a friendly, courteous and professional manner in both in person and over the phone.
· Check patients in and out.
· Perform visit closure activities including collecting payment and any follow-up activities that may be necessary for patient care.
· Verify insurance for eligibility and benefits using an online electronic verification system or by contacting the payer directly. Collect copayments, coinsurance, and deductibles.
· Assist staff and patients with clerical duties as needed, including copying, scanning, and faxing documents.
· Answer and screen phone calls and direct them to the appropriate individual. Take and direct messages as necessary.
· Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors, and cleaning counters.
· Provide patients and their families with a customer-focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
· Follow all HIPAA policies and procedures.

Skills & Qualifications

Patient Access Advocate / Front Office Skills and Qualifications
· High school diploma or general education degree (GED)
· A minimum of 6 months of work experience in a healthcare setting or one-year customer service background.
· Basic understanding of insurance preferred.
· Basic understanding of medical terminology and billing codes preferred.
· Exceptional communication skills and customer service is required.
· Ability to effectively present information to patients and other employees in the organization.
· Ability to deal with problems in standardized situations.
· Ability to work independently, self-directed, and work with individuals with diverse backgrounds.
· Analytical and problem-solving skills.
Required to show proof of being fully vaccinated against COVID-19 prior to employment.

Apply Now

Patient Access Advocate / Front Office – PT Mid Shift JobMilton, DE

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Why You’ll Love This Job 

Are you ready to get on board with an innovative, forward-thinking company that offers unique healthcare to the surrounding community? If so, say yes to this top-shelf Part Time Patient Access Advocate / Front Office position!

Here, you will be an active part of an exciting and knowledgeable team of professionals who work together toward success while providing both emergency room and urgent care services within one facility. As the Patient Access Advocate, you can take part in a new, visionary way of administering healthcare, picking up useful knowledge along the way that will further your career. You will also receive competitive pay and benefits for your role in assisting appreciative patients.

The Part-Time Patient Access Advocate / Front Office is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, database, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome.  In this position, you will perform registration functions, including updating of demographics, insurance verification, collection of point-of-service payments, and documentation of registration information within an electronic system.

The Patient Access Advocate / Front Office position opening is the perfect way to propel your career into the future. Apply today!  

 *Part-Time Mid Shift – Weekend Availability Required!*

Responsibilities

Patient Access Advocate / Front Office Job Responsibilities 
· Greet patients in a friendly, courteous, and professional manner both in person and over the phone.
· Check patients in and out.
· Perform visit closure activities including collecting payment and any follow-up activities that may be necessary for patient care.
· Verify insurance for eligibility and benefits using an online electronic verification system or by contacting the payer directly. Collect copayments, coinsurance, and deductibles.
· Assist staff and patients with clerical duties as needed, including copying, scanning, and faxing documents.
· Answer and screen phone calls and direct them to the appropriate individual. Take and direct messages as necessary.
· Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.
· Provide patients and their families with a customer-focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
· Follow all HIPAA policies and procedures.

Skills & Qualifications

Patient Access Advocate / Front Office Skills and Qualifications
· High school diploma or general education degree (GED)
· A minimum of 6 months of work experience in a healthcare setting or one-year customer service background.
· Basic understanding of insurance preferred.
· Basic understanding of medical terminology and billing codes preferred.
· Exceptional communication skills and customer service is required.
· Ability to effectively present information to patients and other employees in the organization.
· Ability to deal with problems in standardized situations.
· Ability to work independently, self-directed, and work with individuals with diverse backgrounds.
· Analytical and problem-solving skills.
Required to show proof of being fully vaccinated against COVID-19 prior to employment.

Apply Now

Patient Access Advocate / Front Office – Night Shift JobMilton, DE

Apply Now

Why You’ll Love This Job 

Are you ready to get on board with an innovative, forward-thinking company that offers unique healthcare to the surrounding community? If so, say yes to this top-shelf Patient Access Advocate / Front Office position!

Here, you will be an active part of an exciting and knowledgeable team of professionals who work together toward success while providing both emergency room and urgent care services within one facility. As the Patient Access Advocate, you can take part in a new, visionary way of administering healthcare, picking up useful knowledge along the way that will further your career. You will also receive competitive pay and benefits for your role in assisting appreciative patients.

The Patient Access Advocate / Front Office is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, database, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome.  In this position, you will perform registration functions, including updating of demographics, insurance verification, collection of point-of-service payments, and documentation of registration information within an electronic system.

The Patient Access Advocate / Front Office position opening is the perfect way to propel your career into the future. Apply today!

 *Night Shift – Weekend Availability Required!

Responsibilities

Patient Access Advocate / Front Office Job Responsibilities 
· Greet patients in a friendly, courteous and professional manner both in person and over the phone.
· Check patients in and out.
· Perform visit closure activities including collecting payment and any follow-up activities that may be necessary for patient care.
· Verify insurance for eligibility and benefits using an online electronic verification system or by contacting the payer directly. Collect copayments, coinsurance, and deductibles.
· Assist staff and patients with clerical duties as needed, including copying, scanning, and faxing documents.
· Answer and screen phone calls and direct them to the appropriate individual. Take and direct messages as necessary.
· Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.
· Provide patients and their families with a customer-focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
· Follow all HIPAA policies and procedures.

Skills & Qualifications

Patient Access Advocate / Front Office Skills and Qualifications
· High school diploma or general education degree (GED)
· A minimum of 6 months of work experiences in healthcare setting or one year customer service background.
· Basic understanding of insurance preferred.
· Basic understanding of medical terminology and billing codes preferred.
· Exceptional communication skills and customer service is required.
· Ability to effectively present information to patients and other employees in the organization.
· Ability to deal with problems in standardized situations.
· Ability to work independently, self-directed and work with individuals with diverse background.
· Analytical and problem solving skills.
Required to show proof of being fully vaccinated against COVID-19 prior to employment.

Apply Now

Patient Access Advocate / Front Office – PRN Night Shift JobMilton, DE

Apply Now

Why You’ll Love This Job 

Are you ready to get on board with an innovative, forward-thinking company that offers unique healthcare to the surrounding community? If so, say yes to this top-shelf Part Time Patient Access Advocate / Front Office position!

Here, you will be an active part of an exciting and knowledgeable team of professionals who work together toward success while providing both emergency room and urgent care services within one facility. As the Patient Access Advocate, you can take part in a new, visionary way of administering healthcare, picking up useful knowledge along the way that will further your career. You will also receive competitive pay and benefits for your role in assisting appreciative patients.

The Part-Time Patient Access Advocate / Front Office is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, database, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome.  In this position, you will perform registration functions, including updating of demographics, insurance verification, collection of point-of-service payments, and documentation of registration information within an electronic system.

The Patient Access Advocate / Front Office position opening is the perfect way to propel your career into the future. Apply today!

 *PRN Night Shift – Weekend Availability Required!*

Responsibilities

Patient Access Advocate / Front Office Job Responsibilities 
· Greet patients in a friendly, courteous and professional manner in both in person and over the phone.
· Check patients in and out.
· Perform visit closure activities including collecting payment and any follow-up activities that may be necessary for patient care.
· Verify insurance for eligibility and benefits using an online electronic verification system or by contacting the payer directly. Collect copayments, coinsurance, and deductibles.
· Assist staff and patients with clerical duties as needed, including copying, scanning,d faxing documents.
· Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.
· Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors, and cleaning counters.
· Provide patients and their families with a customer-focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
· Follow all HIPAA policies and procedures.

Skills & Qualifications

Patient Access Advocate / Front Office Skills and Qualifications
· High school diploma or general education degree (GED)
· A minimum of 6 months of work experience in a healthcare setting or one-year customer service background.
· Basic understanding of insurance preferred.
· Basic understanding of medical terminology and billing codes preferred.
· Exceptional communication skills and customer service is required.
· Ability to effectively present information to patients and other employees in the organization.
· Ability to deal with problems in standardized situations.
· Ability to work independently, self-directed and work with individuals with a diverse backgrounds.
· Analytical and problem-solving skills.
Required to show proof of being fully vaccinated against COVID-19 prior to employment.

Apply Now

Program Director – Bayhealth JobMilton, DE

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Why You’ll Love This Job

***Generous Relocation Package Available – Apply to learn more!***
With centers located nationwide, Intuitive Health provides their health system partners a vital bridge from fee for service to value-based care by improving inappropriate ER utilization in a way that benefits patients directly creating loyalty, repeat visits, and site-level profitability. These centers provide better access and better service to patients by eliminating the need to choose between visiting an ER or Urgent care, decreasing waiting times and increasing efficiency with door-to-door times, and concierge level customer service. This is an excellent opportunity to join an organization that offers an incredible culture and strong growth opportunities.
About Intuitive Health
Founded in 2008, Intuitive Health has become the Nation’s leading provider of high quality outsourced Emergency and Urgent Care built on the foundation of Servant Leadership; a culture of influencing people to work toward goals for the common good with character that inspires confidence. By utilizing a retail care approach to access & customer service, Intuitive Health has seen a consistent double-digit level of growth since 2008. Intuitive is now the largest provider of hybrid (Emergency and Urgent Care) retail healthcare services in the US.
Position Overview:
In this high-level role, you will build important working relationships, expand your knowledge base and add to your skillset as you collaborate with top-level personnel, taking the lead on operational efforts at the site level related to ER/Urgent Care facilities.
We’re looking for an exceptional strategic leader with a strong ownership mindset to consistently and proactively seek ways to improve the business and operationalize new ideas and insights. Our candidate must also be a strong team leader; able to attract, develop and retain talent.
Role reports to RVP of Operations. Front Office Registration Team are direct reports of this role.

Responsibilities

POSITION RESPONSIBILITIES

  • Oversight and management of facility level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department including but not limited to:
  • Complete P&L responsibility for the facility(s)
  • Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)
  • Coordination and integration of Provider activities in concert with the Medical Director
  • Ensure operational procedures are consistently maintained in facility
  • Provide leadership and motivation to maintain patient oriented customer service culture
  • Responsible for maintaining facility operational metrics in accordance with benchmarks set
  • Coordination with hospital partner for clinical recruitment and training
  • Serve as cultural champion facility(s)
  • Management of facility department leadership staff for facility(s)
  • Participate in regulatory and accreditation preparedness and survey process
  • Participation in local marketing activities
  • Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
  • Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship. Maintain a positive and engaged relationship with the hospital partner leadership team. 
  • Participate in the budget development process with the Regional Vice President and Joint Operating Committee. 
  • Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility.
  • Responsible for volume and center level growth.

Skills & Qualifications

REQUIRED EDUCATION
Bachelor’s degree required; Masters/MBA preferred, RN license preferred
 
REQUIRED SKILLS

  • Alignment with our core values and ability to lead through servant leadership
  • Strong, clear, and precise verbal and written communication skills
  • Strong communication & relationship management skills
  • Ability to work collaboratively across multiple organizations
  • Solid understanding of Healthcare Operations
  • Solid understanding of hospital based reimbursement including the interplay of documentation, coding, billing and collections.
  • Highly motivated individual with demonstrated initiative, independence, and curiosity
  • Self-driven, with an ability to work well under pressure and respond to shifting priorities
  • Ability to manage multiple projects simultaneously

                                                                                                                                                                                                       
ADDITIONAL ELIGIBILITY QUALIFICATIONS

  • Minimum of 7 years of experience within the healthcare sector
  • Minimum of 3 years’ experience in healthcare management required; experience with multi-site management is preferred

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