Category: Scottsdale

Why You’ll Love This Job

New ER and Urgent Care facility – HonorHealth Complete Care Emergency Center Urgent Care – in partnership with Intuitive Health is in Scottsdale at 5316 E. Shea Blvd, Scottsdale, AZ 85254.

Are you ready to get on board with an innovative, forward-thinking company that offers unique healthcare to the surrounding community? If so, say yes to this top-shelf Front Office Medical Receptionist position!

Here, you will be an active part of an exciting and knowledgeable team of professionals who work together toward success while providing both emergency room and urgent care services within one facility. As Front Office – Medical Receptionist, you can take part in a new, visionary way of administering healthcare, picking up useful knowledge along the way that will further your career. For your role in assisting appreciative patients, you also will receive competitive pay and benefits.

This Front Office Medical Receptionist opening is the perfect way to propel your career into the future. Apply today!
 
*PRN Overnight Opportunity; 12-hour shifts variable 7AM – 7:30PM

Responsibilities

Front Office Medical Receptionist job responsibilities include:

• Warmly welcome office visitors and callers
• Produce and keep updated patient files; help patients with documents
• Certify all insurance information, take copays and other payments
• Answer a multi-line telephone, forwarding calls to the appropriate area
• Keep office area clean and maintain a friendly, welcoming environment
• Comply with all health policies and regulations

Skills & Qualifications

Front Office Medical Receptionist required skills & qualifications include:

• H.S. graduate or GED certificate
• Knowledgeable of insurance procedures
• Able to use various office equipment, including computers
• Familiar with Microsoft Office 
• Able to multitask and prioritize during high-volume times
• Excellent customer service skills
• Prefer at least one year of medical office experience

Why You’ll Love This Job

HonorHealth Complete Care Emergency Center Urgent Care – in partnership with Intuitive Health is in Scottsdale at 5316 E Shea Blvd, Scottsdale, AZ 85254.

Are you ready to get on board with an innovative, forward-thinking company that offers unique healthcare to the surrounding community? If so, say yes to this top-shelf Front Office Medical Receptionist position!

Here, you will be an active part of an exciting and knowledgeable team of professionals who work together toward success while providing both emergency room and urgent care services within one facility. As a Front Office – Medical Receptionist, you can take part in a new, visionary way of administering healthcare, picking up useful knowledge along the way that will further your career. For your role in assisting appreciative patients, you also will receive competitive pay and benefits.

This Front Office Medical Receptionist opening is the perfect way to propel your career into the future. Apply today!
 
*PRN Shift Opportunity; 12-hour shifts variable days/times.

Responsibilities

Front Office Medical Receptionist job responsibilities include:

• Warmly welcome office visitors and callers
• Produce and keep updated patient files; help patients with documents
• Certify all insurance information, take copays and other payments
• Answer a multi-line telephone, forwarding calls to the appropriate area
• Keep office area clean and maintain a friendly, welcoming environment
• Comply with all health policies and regulations

Skills & Qualifications

Front Office Medical Receptionist required skills & qualifications include:

• H.S. graduate or GED certificate
• Knowledgeable of insurance procedures
• Able to use various office equipment, including computers
• Familiar with Microsoft Office 
• Able to multitask and prioritize during high-volume times
• Excellent customer service skills
• Prefer at least one year of medical office experience

Why You’ll Love This Job

Brand New ER and Urgent Care facility – Honor Health Complete Care Emergency Center Urgent Care – in partnership with Intuitive Health is in Scottsdale at 5316 E Shea Blvd, Scottsdale, AZ 85254

The Patient Access Team Lead displays leadership skills to lead a wide range of duties in support of Patient Access Team efficiencies which may include but are not limited to; driving team performance accountability, leading patent access team daily operations, collaborating with others in the process and operational excellence.

This role is responsible for providing feedback on daily registration processes and staffing issues to leadership. They provide assistance to the Patient Access team as necessary to ensure compliance with department policies and procedures. They assist leadership as necessary with staffing, report reconciliation, and other duties as assigned.

In this position, it is imperative to be able to consistently maintain a pleasant, professional demeanor and make patients and employees always feel welcome.  The ability to multi-task is a must.

*Hours will be Monday-Friday 8-5

Responsibilities

• Model patient experience expectations and ensure team is adhering to the patient experience expectations.
• Driving Patient Access Metrics (Callbacks, Bedside, NPS, RQA, etc.)
• Maintain an appropriate Patient Access environment that is friendly and respectful.
• Expertise knowledge of and ability to perform Patient Access duties: verifying benefits, check patients in and out and collect copayments, coinsurance, deductibles.
• Create and maintain the Patient Access Schedule for assigned location.
• Covers voids or when coverage is not located
• Train and mentor new Patient Access staff.
• Assist leader in interviewing candidates
• Prepare appropriate access for new hires
• Complete first 90-day review for new hires
• Implement Patient Access Policies and Procedures with input from Leadership.
• Daily Reconciliation of Cash intake, Credit Card Receipts, Patient Petty Cash, and Bank Deposits.
• Daily Reconciliation of ED Acknowledgment Forms
• Conduct Quarterly Patient Access Staff Meetings
• Assigned to work all Downtimes
  • Maintains Downtime Binder
  • Reconciles and backloads all patient info
  • Ensures staff is trained in this process
• Ensure adherence to all laws and regulations regarding employment, affirmative action, safety and drugs
• Ensure that patient records are accurate and complete.
  • Responsible for assigned WQs for their designated location.
• Assist leader to ensure all personnel department policies and procedures are followed.
• Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return.
• Assist in resolving patient concerns. Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation techniques.
• Ability to manage conflict and appropriately request the help of a leader when needed.
• Coordinate workflow processes with hospital partner as needed.
• Follow all HIPAA policies and procedures.
• Follow and enforce all company policies.
• Other duties as assigned

Skills & Qualifications

• High School Diploma or GED required
• 2-4-year college degree in Business, Accounting, Medical Administration or related area preferred
• Minimum of 2 years’ experience in medical office setting
• Minimum of 2 years’ experience in supervisory or lead role preferred
• Familiar with health insurance and the insurance verification process.
• Patient Registration/Medical record system experience needed.
• Must be computer literate (Word, Excel Outlook)
• Ability to perform multiple tasks simultaneously, and to prioritize multiple demands effectively
• Exceptional communication skills and customer service is required
• Solid work history
• Be flexible with hours, as staffing of 24/7 units may require flexibility